Help

1Getting started

The first run asks for a few rooms and one thing you own, then tells you how long that thing has sat unused. That is the whole product in ninety seconds.

• Rooms first. Pick from the presets or type your own. You can rearrange them on the map later by dragging, and resize them by pinching.
• Then one thing. Name it and say roughly when you last used it. That last answer is what lets Leafa tell you anything at all, so it is worth a guess rather than a skip.
• The rest can wait. There is no point at which the catalog becomes complete. Add things as you come across them.

2Adding things quickly

The fastest way in is the map. Long-press an empty spot inside a room, take the photo, type a name, and it is placed.

• Where you press is where it lives. Dropping something inside a room says it is in that room. You do not have to pick a location from a list as well.
• The tray holds what has no place yet. Anything you added from a form is waiting at the bottom of the map. Drag it onto a room, or search for it and tap.
• Photos are optional but they do the most work. A room wears its photo on the map, and a thing you can see is a thing you can decide about.

3The review queue

Leafa asks about a thing once its review period has passed, which is a year unless you change it.

• Two answers, and they mean different things. "I recently used this" resets the clock and counts as use. "I want to keep this" also resets the clock but does not count as use, so the thing keeps reporting its real gap.
• Ask me again in. After answering you can set a different period for that thing, from a week to a year. A room can carry its own period too, and everything inside inherits it.
• Reminders. If you turn them on in Settings, Leafa pushes at most one reminder per chosen interval, in the morning, and only when something is actually waiting.

4Sharing with your household

One catalog per home, shared with the people who live in it. Every plan can host one; the plan sets how many people.

• Joining. The person hosting opens Household and shows a QR code. You scan it from More, Join a household. They approve, and you are both looking at the same home.
• What happens to your own things. If you already have a catalog, you choose when you ask: bring it with you, or delete it. Both are permanent, and the app states the numbers before you confirm.
• Everyone can edit everything. There is no view-only role. Only the person hosting manages who is in the household.
• Leaving. You can leave at any time. Nothing in the shared catalog was yours, so you go back to your own, which is usually empty.

5Plans, limits and billing

Free covers a real start. The paid plans raise how many things and how much photo storage you get.

• The store bills you, not us. Purchases go through the App Store or Google Play, which is also where you cancel. Cancelling from your device settings stops the renewal and keeps the plan until the period ends.
• Bought it and don't see it? Open Subscription and tap Restore purchases. Make sure you are signed in to the same store account that paid.
• In a household, the host's plan applies. If you are a member, buying your own plan changes nothing while you are in someone else's household. The app says so before showing you any prices.
• When you hit a limit. Nothing is deleted. You are told which limit is full and whose plan it belongs to, and you can free up room or upgrade.

6Your data

• Export. Export the whole catalog as CSV or PDF at any time, on any plan, free. Receipts and per-room totals are included.
• Delete your account. More, Account, Delete my account. It happens immediately and cannot be undone. If you host a household, deleting your account dissolves the shared catalog.
• What we hold. The privacy policy lists it in full, including how to ask for a copy or an erasure.

7Signing in

• Forgot your password. Use the link on the sign-in screen. We email a six digit code, which is valid for fifteen minutes and lets you set a new password on the spot.
• You signed up with Apple or Google. Then your account has no password. Use the same button you signed up with. If you would rather have a password, use the forgot-password flow to set one.
• Wrong email address. The login email cannot be changed in the app yet. Write to us and we will sort it out.
• The code never arrived. Check the spam folder first, then ask for a new one. Codes expire, and only the newest one works.

8Still stuck?

Write to us. A person reads every message, and we answer within a few working days.